Access Points

This guide helps field users identify potential issues with Wi-Fi on location and provides instructions for setting up and troubleshooting an Access Point.

TABLE OF CONTENTS

1. Hardware Requirements
2. Omada: Login & Navigation
3. Omada: Troubleshooting

Hardware Requirements

1. Required Components

• Access Point
• Power adapter with POE and LAN ports
• Ethernet cables (one for the Access Point and another for connection to the router or data source)
• Diagram of Access Point setup (refer to the provided image)

2. Correct Port Usage

• POE Port: Connects to the Access Point (Power over Ethernet).
• LAN Port: Connects to the cellular source, router, or data source.

3. Installation Considerations

• Ensure clear line of sight between Access Points for optimal connectivity. Minimize obstructions.
• Install Access Points with antennas up to avoid water ingress, which may cause failure.

4. Common Issues

• Loose connections: Check all Ethernet connections.
• Damaged cables: Inspect and replace Ethernet cables if necessary.
• Persistent connection issues: Bring the Access Point into the logger, connect it to a power source, and check if it connects successfully inside the logger. 

Omada: Login & Navigation

1. Access the Omada Dashboard:

   • Open a browser and navigate to https://localhost:8043.
   • Obtain credentials from the Dipole Support team.

2. Navigate to Devices Page:

   • Use the navigation bar on the left side to access the Devices page.
   • This page displays all paired Access Points and their statuses.

3. Identify Access Points:

   • Main Logger Access Point:
     • The central Access Point does not display a Wi-Fi icon to the right of its name (circled in green).
   • Additional Access Points:
     • Connected Access Points show a Wi-Fi icon next to their name (circled in blue).
   • Disconnected Access Points:
     • Appear as "Disconnected".

Omada: Troubleshooting

1. Status: "PENDING"

• Indicates a new Access Point that needs to be paired.
• How to Adopt:
  1. Locate the Access Point on the Devices page.
  2. Click anywhere on the Access Point (circled in green in the diagram).
  3. On the far-right panel, click Adopt Now (circled in red).
  4. Wait for the adoption process to complete. The Access Point should now show as Connected.

2. Status: "Managed by Others"

• Occurs when an Access Point is paired with another unit but available for your network.

• Solution 1: Try to Adopt

  1. Attempt to adopt the Access Point via the Devices page.
  2. Enter credentials when prompted (contact Dipole Support if needed).

• Solution 2: Factory Reset

  1. If adoption fails, perform a factory reset. Follow the Factory Reset Instructions starting from Step 7.
  2. Re-adopt the Access Point once the reset is complete.

Important Safety Notes:

• Ensure all Ethernet connections are secure before troubleshooting.
• Protect Access Points from environmental damage by installing them in weather-resistant locations with antennas up.