DipoleWarriorPlugin Troubleshooting

Identify the Issue

1. Sermon Failure

• Symptoms:
  • WL data shows zeroes unless the tool is moving.
  • WL indicator is still green on ZipVision/MaticAI.
• Additional Checks:
  • On DipoleWarriorPlugin, verify the selected COM Port:
    • If it shows COM1, it indicates a sermon connection issue.
  • Test by recording on time:
    • If data appears while recording, the sermon connection needs fixing.

2. Corrupt Config File

• Symptoms:
  • DipoleWarriorPlugin fails to open or automatically closes.

3. Redis Failure

• Symptoms:
  • Wellpad data is missing on ZipVision/MaticAI.
  • WL and PD indicators appear red, regardless of connections.
  • Users may mistakenly try to create a new wellpad.

Solutions

1. Sermon Failure Solution

1. Identify Correct COM Ports:

   • Open Device Manager (search for it in the Windows Search bar).
   • Go to Ports and locate the two com0com ports. The COM assignments are displayed in parentheses (see Figure 1).

2. Verify DipoleWarriorPlugin COM Port:

   • Open DipoleWarriorPlugin and check the COM Port in use.
   • The lower-numbered COM Port is typically set in DipoleWarriorPlugin, and the higher-numbered COM Port is set in Warrior Sermon.

3. Change COM Port in DipoleWarriorPlugin:

   • Click "Press to Disconnect Serial".
   • Use the dropdown menu to select the correct COM Port.
   • Click "Press to Connect Serial" to save.

4. Restart DipoleWarriorPlugin:

   • Close and reopen the DipoleWarriorPlugin.
   • Wait for 10 seconds to ensure it auto-connects to the correct COM Port.
   • If the COM Port is incorrect, repeat the steps above.

2. Corrupt Config File Solution

1. Close DipoleWarriorPlugin:

   • Ensure the application is not running.

2. Locate and Delete the Config File:

   • Open File Explorer (search in the Windows Search bar).
   • Navigate to

     ThisPC > Local Disk (C:) > PDVisionFiles
     

   • Find the file named DipoleWarriorPluginDefaultFile.pdv (see Figure 2) and delete it.

3. Recreate the Config File:

   • Open DipoleWarriorPlugin.
   • A new config file will be automatically generated.

4. Reconfigure COM Ports:

   • Follow the steps in the Sermon Failure Solution to set the correct COM Port.

3. Redis Failure Solution

1. Close ZipVision/MaticAI:

   • Ensure the application is fully closed.

2. Run Redis Script:

   • Locate the file Redis_Script.bat (usually on the desktop).
   • Double-click to execute.

3. Reopen ZipVision/MaticAI:

   • Launch the application and verify that wellpad data and WL/PD indicators are restored.

Important Notes:

• Ensure correct COM Port assignments to avoid sermon connection issues.
• Backup files if necessary before deleting configuration files.
• Always confirm Redis_Script.bat is accessible before troubleshooting Redis failures.

Figure 1: COM Port Identification

Figure 2: DipoleWarriorPlugin Config File